退款政策

• Returns must be filed within 30 days of receiving your order.
• Begin a return by pressing the "Create Return" button above.
• Follow the on-screen instructions and select the item(s) you want to return.
• You will get a confirmation email with instructions on how to return your item(s) depending on the method of return you selected.
• Returned items must be complete, in original condition, be unworn, and be placed in original packaging.
  
• Lola Luxe Limited Co. reserves the right to deny a refund if returned items are incomplete, or not received within 30 days of your original purchase date.

• When filing a return, we offer the choice of  a refund to your original payment method, or store credit via a gift card.
• You will be offered a store credit in the amount of your full purchase minus shipping costs to your Lola Luxe Limited Co. account, for choosing a refund via store credit.
• Original shipping cost is non-refundable.
  
• We do not offer exchanges (unless your item(s) arrives damaged). You will be asked to place a new order with the correct item(s) and you may return the item(s) that were incorrect for a refund.

• Refunds may take a few business days to process depending on the original method of payment used, and store credits will be issued instantly.

 

• If you choose a mail-in return, once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Do not mail in your return without reaching out to us first or initiating a return from your account so that it can be tracked.

 

• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within 10 business days or a gift card may be issued immediately as store credit depending on which option you chose.

 

• If a refund is issued to a debit/credit card, please allow your debit/credit card company up to 10 business days to post the refund to your account.

• Lola Luxe Limited Co. is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order and any appropriate claims will be filed accordingly with the shipping carrier.
• Holiday items may be returned the same as any other product as long as they have been unopened and unused. We do not accept returns for used products.